The Power of Shared Purpose in Leadership

Inspiring Your Team to Make a Difference

Jen and Sue (not their real names) work in the same industry and manage their own teams. Their work requires them to meet with customers and handle their issues. While the nature and scope of their work have some similarities, their mindsets are very different.

Meeting with customers is stressful for Jen. They often have demands (sometimes unreasonable) that sap her time and energy. What makes it worse is her team refers the most “difficult” customers to her. Dealing with these customers’ demands reduces her time for other essential matters. She told me that her team is overwhelmed handling customer demands.

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