Terms and Conditions

Last updated: April 25, 2024


Please read these terms and conditions carefully before using Our Service.


Included in this document:


Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of these Terms and Conditions, the definitions of words are the same as those in our Privacy Policy. Some words are highlighted here:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RLim Leadership Coaching, 19 Dover Crescent, Singapore 130019.
  • OfferingPackage, and Engagement refer to additional services (not the Website) You engage us to provide either by purchasing Packages through the Website or arranging them through other channels (e.g. coaching, training, consulting, etc.)
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
  • Terms and Conditions (also referred to as “Terms”) are the terms and conditions that form the entire agreement between you and the company regarding the use of the Service. 
  • Website refers to RLim Leadership, accessible from https://rlimleadership.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.



These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services You visit.



We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.


Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party’s liability will be limited to the greatest extent permitted by law.


“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company’s providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.


Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.



Except as provided herein, a party’s failure to exercise a right or to require performance of an obligation under these Terms shall not affect that party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.


Commencement Date

The commencement date for any Engagement shall be one of the following dates, whichever is earlier:

  • The date of the first meeting or correspondence (excluding Exploratory Meetings) between You and the Company to finalise the next steps,
  • The date the Company send out an invitation to You or your team to perform any assessment (e.g. StandOut®, CliftonStrengths®, Team Effectiveness, etc.) involved in our Engagement,
  • A specific date stated as the commencement date by the Company in our correspondence with you.


Fees, Cancellation, Returns, and Refund Policy

Fees for Offerings and Packages

Packages and Offerings will only be activated once full payment of fees is received (i.e. after funds are deposited into Our bank account).

We accept payment by direct bank transfer, Wise, debit card, and major credit card. All payments are in US dollars.

We use third-party Service Providers for payment processing, and Your use of such services is subject to their terms and conditions and privacy policies (please see our Privacy Policy.)


Payment of Fees

After placing an order, you must initiate payment within 24 hours or the order will be cancelled.



You can cancel a Package anytime if You have not sent Your payment.

For a paid and activated Package, You can cancel the engagement by providing a cancellation notice at least 14 days before the commencement date.

A cancellation notice should be in writing and effective on the date received by the Company.



We do not offer physical products, and therefore, Returns are not applicable.


Refund Policy

Refunds will be given for cancellations received at least 14 days before the commencement date of an engagement. The refund amount will be the actual fees paid by You minus any administrative fees levied by the third-party Service Provider for payment processing (which may include any fees levied during Your initial payment to the Company or Our refund to You.)

If the cancellation is due to extenuating circumstances, refunds may be considered for cancellations received less than 14 days before the commencement date of an engagement. In such cases, the refund amount will be the actual fees paid by You minus a US$50 administrative fee and any administrative fees levied by the third-party Service Provider for payment processing.

No refund will be given for cancellations received on or after the commencement date of an engagement.


Exploratory Meeting

An Exploratory Meeting between You and the Company does not count towards the commencement date of any engagement.

We use a third-party Service Provider (Calendly.com) to help schedule Exploratory Meetings. Your use of such service is subject to their terms and conditions and privacy policies (please see https://calendly.com/legal.)

You will be responsible for recording the date and time of any Exploratory Meeting you have scheduled.

When scheduling an Exploratory Meeting, please be aware that We are reserving our time exclusively for You, and rejecting other meeting requests during this time slot. It is imperative that You make the necessary arrangements to attend the meeting as scheduled.

If you need to reschedule or cancel the Exploratory Meeting, You will do so at least 48 hours in advance using the “Reschedule” or “Cancel” links within the confirmation email You received when you first scheduled the meeting.



These Terms were originally written in English. We may translate these terms into other languages, and in the event of a conflict between a translated version of these Terms and the English version, the English version will prevail.


Changes to these Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.


Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email:
  • By visiting this page on our website: https://rlimleadership.com/contact